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FAQS

General questions

Where is Valia Hotel located?

Valia Hotel is conveniently located a short distance from BTS Station Phrom Phong and is accessible via three separate entrances on Soi 24, Soi 22, and Klongtoey. Our full address is 95, 370 Sukhumvit 24, Bangkok 10110

What is the best way to contact the hotel?

There are a number of ways to contact us at Valia Hotel. If you require immediate assistance you can call us at +66 2 483 3999. You can also reach us by email at enquiry@valiahotelbangkok.com or through our social media channels on Facebook or Instagram @ValiaHotelBangkok. Our diligent team will swiftly reply to your message.

What time is check-in and check-out?

Check-in time is at 14:00hrs and check-out time is at 12:00hrs.

Can I request an early check-in or late check-out?

Our hotel standard check in time is at 14:00 hours on the day of arrival. If you prefer to check-in before 14:00 hrs we recommend reserving a room for the night before to ensure this is possible.
Check-out time is at 12:00 hrs. Late check-outs are subject to availability and can be arranged upon request.

Guests can guarantee early check-ins and late check-outs according to the below charges. Early check-ins and late check-out are always subject to availability and cannot be guaranteed.

• 50% of the room charge for an early check-in before 14:00 hrs or a late check-out until 18.00 hrs
• 1 night room charge for an early check-in before 10.00 hrs or a late check-out after 18.00 hrs

What is the extra charge for additional guests?

The charge for an extra guest is 1,500 THB per night and includes an extra bed with daily linen change. Children under the age of 6 are not charged.

Do you charge for WiFi access?

We provide complimentary WiFi access for all our in-house guests.

What is the hotel WiFi speed?

The WiFi speed is 200 MB throughout the premises.

Can I store my luggage at the hotel before check-in or after check-out?

We are happy to provide a luggage storage service for our in-house guests.

Can I send a package to the hotel?

If you’re staying with us you can certainly have a package delivered. Please make sure your name and room number are noted along with our hotel address.

Do you have a business center?

No, we don’t have a business center at the moment.

Do you have a swimming pool?

Yes, our swimming pool is located between the 6th and 7th floor with a depth of 1.2 meters.

Do you have a fitness center?

Yes, we have a fully-equipped state-of-the-art fitness center with skyline city views.

Do you have a spa or offer massage services?

No, at the moment we do not have a spa or massage services, however, we are more than happy to provide local recommendations.

What is your smoking policy?

Smoking is permitted in designated areas only. We are able to provide smoking rooms, however, these are limited and cannot be guaranteed.

How much do you charge for breakfast?

Breakfast is charged at 600 THB per adult per day and 300 THB per child per day for children under the age of 12 years old.

What time is breakfast and where is it served?

Breakfast is served between the hours of 06:00 – 10:30 every day and it will be served at our restaurant in lobby floor called Florae.

Do you serve Halal food?

Yes, we have a selection of Halal meals to choose from.

Do you offer vegetarian, vegan or gluten-free options?

Yes, Valia has a range of options for these diets and we are able to adapt meals to suit our guests’ needs.

Do you offer room service?

Yes, we have a 24-hour room service menu.

Is there a doctor on call?

Yes, we have a doctor on call who can provide medical assistance on-site.

How far is the nearest hospital?

The nearest hospital is MedPark Hospital and located 2.5km from Valia Hotel.

Do you provide wheelchairs?

Yes, we are able to provide wheelchairs for our guests who require them.

What is the voltage in Thailand?

Power sockets in Thailand provide a standard voltage of 220V to 240V with a standard frequency of 50Hz.

Are pets allowed?

No, we do not allow pets on the premises.

Rooms and Suites

Do you have interconnecting rooms?

Yes, we do offer connecting rooms. These are subject to availability so please ensure you request these at the time of booking.

Do you have rooms for the physically challenged?

Yes, Valia Hotel’s Grand Executive Room can accommodate handicapped and disabled guests with handrails for the toilet and shower, wheelchair access to shower, shower chair, lights for doorbell and there is also wheelchair access throughout the hotel.

Are cots and extra beds available?

Yes, we can provide a baby cot at no extra charge and extra beds can be provided in most room categories at a charge of 1,500 THB per bed per night.

Do your rooms have bathtubs?

Yes, several of our room types come with bathtubs. These include Grand Deluxe, Triple Room, Premier Pool View, Grand Executive, One Bedroom Suite, Family Executive, Valia Suite and Valia Suite with Jacuzzi.

Do you have smoking rooms?

Yes, we are able to provide smoking rooms, however, these are limited and cannot be guaranteed.

Transportation

How do I get to the hotel?

To get to our hotel from Suvarnabhumi International Airport you can take the Dindaeng/Bangna Express Way and the Rama IV Exit. Our hotel can be accessed via three separate entrances on Soi 24, Soi 22, and Klongtoey. If arriving by public transportation, please take the BTS Skytrain and exit at Phrom Phong Station.

Do you have available car parking?

Yes, we provide car parking free of charge for our in-house guests.

Do you have valet parking?

Yes, we’re happy to provide a convenient valet parking service.

Do you offer airport shuttle services?

Yes, please let us know if you would like to take advantage of our airport shuttle service and we will send you the quote based on the airport and number of people.

Which is the nearest BTS Skytrain station to the hotel?

Valia Hotel is located a short distance from BTS Skytrain Phrom Phong Station. We offer a drop-off shuttle service for in-house guests.

Reservations

How do I make a change to my reservation if I haven’t booked directly on the hotel website?

Depending on how you made the booking, you may have to contact your travel agent or online service provider. Valia Hotel can also support our guests with booking amendments by contacting our support team at RSVN@valiahotelbangkok.com

What is the minimum age requirement for checking in?

There is no minimum age required for checking in to your room, however, each guest must provide their confirmation letter, passport, and credit card.

What is your cancellation/no-show/deposit policy?

Policies differ depending on who you made the booking with. Please check the terms and conditions of your travel agent or contact our team at RSVN@valiahotelbangkok.com.

Do you have an early departure fee?

Yes

Why do I need my debit/credit card details when making a reservation?

We require these details simply to confirm your reservation and block the room for your requested dates.

Payments

What forms of payment do you accept?

We accept all major credit cards, debit cards as well as cash in Thai Baht.

Does the hotel require a deposit for incidentals?

Yes

When will the incidental deposit be returned?

Depending on your bank, the incidental deposit will usually be returned within two weeks of your departure date providing there has been no damage to the room.

How much money does the hotel pre-authorise on my debit/credit card at check-in?

Upon arrival, we will pre-authorise a total of 2,000 THB per room per night on your credit or debit card.

Who should I contact for questions about my bill?

If you any questions or concerns about your bill please contact our accounts team at enquiry@valiahotelbangkok.com.

Groups & Meetings

Do you cater for meetings?

Yes, Valia Hotel has professionally equipped meeting rooms as well as a 138 square meter function room. We’re able to tailor the rooms according to your requirements. For further information, please get in touch with our events team at dos@valiahotelbangkok.com.

Do you offer special rates for group bookings?

Yes, our dedicated sales team will be happy to assist you with our best available group rates. Please send your enquiry to sales@valiahotelbangkok.com.